Frequently Asked Questions
How do I format my tracking number?
SwiftRoute tracking codes are exactly 10 uppercase letters and numbers (for example: SWFT849201 or SRCA551920). You can find this on your dispatch waybill or booking email.
What does "On Hold" or "Paused" mean?
A paused status means transit has been temporarily halted due to external factors such as customs inspection or severe airport weather. Click "View Reason for Delay" on the tracking page to read the official explanation. You do not automatically owe fees when a shipment is paused.
Can I print my proof of delivery or waybill?
Yes. Use the "Print Shipment Details" button on any tracking result to generate an official printout or PDF copy without website banners or navigation.